Work for us

We are a small business with big ideas fuelled by a great crew. As we grow we need you to grow with us. All our vacancies are listed on this page so if you think you fit the role, please submit your CV and a covering letter explaining why you feel you are the right person for the role to We look forward to receiving your application.

Office Supervisor

  • Post responsible to: Sales Director
  • Job Type: Full-time, permanent, Monday to Sunday (5 days per week)
  • Location: Head Office in East Sussex, England, United Kingdom
  • Salary: £18-23k + perks
  • Start Date: ASAP
  • Application closing date: 01/12/2019

We are looking for a full-time office supervisor who will be primarily focusing on managing our customer sales and support, managing sales & purchase orders, payments & invoicing, and overseeing the operation of our busy office.

Key Accountabilities & Primary Responsibilities

Customer Service, Sales & Support

  • Managing customer and dealer sales enquiries from various channels including email, telephone and face-to-face.
  • Providing equipment buying advice for customers and dealers
  • Handling payments online, telephone and face-to-face
  • Managing customer feedback, returns, and exchanges
  • Managing customer appointments
  • Supporting and complementing the sales team


  • Processing orders from customer to courier
  • Managing collections & deliveries
  • Coordinating equipment servicing and repairs with third-parties
  • Collecting packages from local depot using transport provided
  • Managing warehouse inventory


  • Managing purchase orders
  • Managing stock levels and forecasting stock requirements
  • Liaising with suppliers, customers and dealers
  • Managing price changes
  • Maintaining supplier and dealer terms and conditions


  • Supervising office services by organising operations and procedures
  • Coordinating staff in order to meet operational requirements
  • Managing and updating online and in-house information systems
  • Maintaining and developing new operations and procedures
  • General office duties such as filing, data inputting and manipulating various data, images and file formats
  • Managing office supplies and procurement
  • Documenting processes and publish to our knowledge base


  • Managing customer, dealer and supplier payments
  • Managing invoices for customers, dealers and suppliers
  • Managing online payment systems
  • Liaising and preparing information for accountants
  • Recording financial transactions
  • Paying regular bills for the company
  • Filing historical records and retrieving necessary documents as needed
  • Recording cash receipts and handling bank deposits
  • Maintaining petty cash
  • Providing administrative and clerical support as needed
  • Additional bookkeeping duties as designated by management


  • Opening & closing of the premises as required
  • Working closely with Company Directors, Business Development & IT Systems Support Manager, Freeflight Customer Service Manager, Marketing Manager, Website and E-commerce Developers
  • Regular reporting to the Company Directors
  • Undertake such other duties as may be agreed from time to time with the Business Development & IT Systems Support Manager and Company Directors
  • Develop in-depth knowledge of freeflight equipment, specific and general
  • Attend promotional and social events with other staff members

What we are looking for

As we are a unique business in a niche market (freeflight) we expect candidates to have had specific experience within our field, however, we'll also consider transferable experience.

Being a developing small business, and working closely as a team, applicants must be flexible, driven and be able to work independently while keeping business objectives in mind. Applicants must have great
attention to detail, excellent time/priority management, confident using IT systems, innovative contributor and must be happy to take on a variety of complex tasks simultaneously.

We list our requirements with three levels of knowledge/skills: Basic (fundamentals), Good (majority of functions), Excellent (all functions).

Qualifications, Knowledge and Experience - required

  • Excellent paragliding knowledge & experience
  • Excellent English, especially written. Please do not apply if you are not fluent
  • Excellent telephone manner
  • Good Microsoft Office, OpenOffice and Google Suite knowledge
  • Good Microsoft Excel/OpenOffice Calc knowledge including formulas
  • Excellent time management, task prioritisation and planning both in a solo and team environment
  • Good IT knowledge (file management, conversion, printers, network shares)
  • Good Windows 10 knowledge (windows updates, software installs, dual screens)
  • Good problem-solving skills - able to bring solutions to the business and not problems
  • Basic physical fitness
  • Touch typing (30+ WPM)
  • Customer service experience (1+ years)
  • Clean full driving license

Qualifications, Knowledge and Experience - beneficial

  • Job experience in a similar role (1+ years)
  • Other freeflight knowledge & experience
  • Experience working in a team environment