Shipping and Postage

We appreciate you ordering from us and will fulfill your order as quickly as possible.

See feedback from customers who have placed orders with us over the years.

Countries we ship to

We currently ship to:

  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • Ireland (Irish Republic)
  • Isle of Man
  • Italy
  • Jersey
  • Lithuania
  • Luxembourg
  • Monaco
  • Netherlands (Holland)
  • Norway
  • Poland
  • Portugal
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

If your country is not listed above then we are sorry but we do not ship to your country at this time.

Order despatch and delivery times (United Kingdom & Europe)

Your order will usually be despatched within 1-3 working days, if all items are in stock, but sometimes it may take longer. Please allow up to 28 days for delivery. Custom orders or specialist items may take longer.

If you have a special or urgent delivery requirements then please check with us before placing your order. We will always do our best to accommodate your requirements within reason but please understand that sometimes it may not be possible to get the item you want by your deadline date, especially if you've placed your order at the last minute or not allowed enough time. We recommend that to avoid disappointment you always place your order as soon as possible and allow as much time as possible for unforeseen delays.

If you've ordered an item which is out of stock, or your order is delayed for any other reason, then we will contact you as soon as possible to let you know. For out of stock items we will give you the choice to either wait for the out of stock item to come in and send your complete order together, deliver what we have in stock now and then send the out of stock item when it arrives, change the out of stock item for another item (any difference in price will be payable or refundable) or you can cancel your complete order with us and we will refund you in full.

We can't of course be held responsible for delays on route (e.g. the postal or courier service). If there has been any postal strike action (or any other disruption which may affect postal or delivery services) recently there may be additional delivery delays, therefore your order may take longer than normal to reach the shipping address you specified. These delivery delays may continue for some time after postal strike action (or other disruption to postal or delivery services) has finished.

All of our order deliveries are made using a signed-for service. This ensures a swifter, more reliable service to you, and we have proof that they have been delivered. Please ensure that someone will be present at the shipping address you specified to receive your parcel when it arrives. We cannot control the times at which deliveries will be made to the shipping address you specified. This is down to the postal or courier service making the delivery, which is totally outside of our control.

United Kingdom orders

UK orders will be sent either by Royal Mail, Parcelforce Worldwide or other courier service.

Royal Mail say that for UK delivery of 1st Class mail they aim to deliver the next working day including Saturdays, but this is not guaranteed. Royal Mail say that: "Items sent by 1st or 2nd Class and Royal Mail Signed For are not classed as lost until 15 working days after the due date." This is of course totally outside of our control as the actual delivery is down to Royal Mail. See the Royal Mail website for more details.

European orders

European orders will be sent either by Royal Mail, Parcelforce Worldwide or other courier service.

Please ensure you select the correct country from the list when entering your billing and shipping addresses for your order.

If your country is not listed in the list of countries above then we are sorry but we do not ship to your country at this time.

UK & European orders & VAT

All prices on our website include UK VAT as standard. This is because the website does not know which country you are in until you give your address, and assumes that you are within the EC VAT Territory by default.

For orders sent inside the EC VAT Territory, UK VAT is applicable. i.e. the customer is required to pay UK VAT on orders.

For orders sent outside the EC VAT Territory, UK VAT is not applicable. The customer may however be required to pay any import duties and sales taxes which may be levied once the shipment reaches their country.

Please register with the site, giving your full address, and the correct prices will then be shown i.e. with or without VAT.

Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.

Orders from outside Europe

We only ship to destinations within Europe at this time. We do not ship to destinations outside Europe, for various reasons.

If your country is not listed in the list of countries above then we are sorry but we do not ship to your country at this time.

Billing and Shipping name and address

Please ensure that you enter the correct billing and shipping name and address for your order otherwise it may fail our payment fraud checks, which could mean that your payment is held by your bank, and we may therefore have to cancel your order so that you can place a new order with all the correct details.

If your country is not listed in the list of countries above then we are sorry but we do not ship to your country at this time.

All deliveries sent with logos on as standard

As standard all packages and envelopes are sent with Flybubble logos on them. If you'd like your order to be sent without logos then please Contact Us to let us know after you place your order.

Non delivery

Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with Royal Mail or our couriers. As a guide for UK deliveries, if you haven't received your order within 3-4 days then please contact us.

Packaging

We use as much recycled packaging material (boxes, bubble wrap etc.) as possible; we hope you don't mind receiving your order in a previously used box! We always pack carefully to prevent any damage to your goods in transit. If you're not happy with the way we've packaged your order when you receive it please let us know.

Shipping costs

Actual shipping costs are calculated by the total weight of your order and your shipping address, and will be shown in the checkout before the payment stage. Therefore it's essential that you enter the correct shipping address for your order, including selecting the correct country, otherwise the shipping cost may be incorrect and we may have to cancel your order so that you can place a new order with the correct shipping address and country selected.

If your country is not listed in the list of countries above then we are sorry but we do not ship to your country at this time.

Estimated shipping costs UK mainland

Below is a table giving an approximate idea of shipping costs to addresses within the UK mainland. The values in the table are not exact, and are only meant to serve only as a rough guideline. Actual shipping costs are calculated by the total weight of your order and your shipping address, and will be shown in the checkout before the payment stage.

Weight

Order Value £0 - £100

Order Value £100 - £500

Order Value £500 - £1000

Order Value £1000 +

0 - 100 grams

£2.00

£6.22

£7.22

£10.00

100 - 500 grams

£2.70

£6.75

£6.95

£10.00

500 grams - 1kg

£4.10

£8.25

£8.25

£10.00

1 - 2 kg

£7.95

£10.00

£10.00

£10.00

2 - 25kg

£10.00

£10.00

£10.00

£10.00

Santa Claus Paragliding

Christmas 2016: Last Order Dates

To beat the Christmas rush and avoid disappointment leave plenty of time for delays and out-of-stock items to arrive and be shipped to you.

Don't leave it to the last minute!

For UK mainland orders our last posting date will be Wednesday 21 December however it might be possible to send items in stock on Thursday 22 December for delivery on Friday 23 December for an extra charge.

For all countries, regions and destinations we ship to see the table below.

Orders are usually sent within 1-3 working days of ordering. Order online and we will contact you as soon as possible if anything is out of stock (we have most popular items).

If you want to be sure contact us first.

Last post dates for Christmas 2016

NB: Orders must be received the working day before these dates latest!

Monday 28 November

Airmail to Operational BFPOs

Wednesday 7 December

Bulgaria, Hungary, Lithuania, Slovenia

Saturday 10 December

Greece

Monday 12 December

Airmail to Static BFPOs

Wednesday 14 December

Czech Republic, Germany, Italy, Poland, San Marino

Thursday 15 December

Gibraltar, Finland, Sweden

Friday 16 December

Austria, Denmark, Iceland, Monaco, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Saturday 17 December

Belgium, France, Guernsey, Ireland (Irish Republic), Isle of Man, Jersey, Luxembourg

Wednesday 21 December

United Kingdom (mainland)