Returns and Exchanges
See feedback from valued customers who've placed orders with us over the years.
Our common-sense returns, refunds & exchanges policy
We want you to be really happy with your purchase. In case you're not, we'll always do our best to sort it out for you.
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
We will refund you within 14 days of us receiving the goods back from you. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Exemptions
There are some circumstances where the Consumer Contracts Regulations won't give you a right to cancel. These include CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items. Also included are goods that have been mixed inseparably with other items after delivery.
Exchanges
If you wish to exchange any items you have purchased from us for other products then you must first contact us within 14 days of you receiving the item to let us know you wish to do this and we will agree upon a suitable exchange.
Faulty goods
Simply return the item in the condition you received it, as instructed below, ensuring it reaches us within 14 days of you receiving the item.
Christmas gifts
For Christmas gifts we extend the returns period to 14 days after the 25th of December.
Goods must be received back in their original condition
We reserve the right to refuse refunds or exchanges, or offer only a partial refund or exchange, on items that are received back damaged, soiled, incomplete or with missing or damaged packaging.
Refunding the cost of delivery
If you are within your rights to cancel or a refund then we will only refund the costs of the goods; we will not refund the delivery costs.
Returning items to us
You will be responsible for returning any items you wish to return for a refund or exchange to us, at the Delivery & Returns Address below. You will also be responsible for the postage and packaging costs to send replacement items to you for which you will have to pay for in advance. See the instructions below on how to return items to us.
How to return items to us
Send the item(s) for return with:
1) The original invoice (or copy) showing invoice/order number, your full name and address.
2) A note of why you're returning the item.
Delivery & returns address
Please send all packages to the following address.
Do not send normal mail, correspondence or invoices this address.
Flybubble
Reform House
Unit 1, Banff Farm
Uckfield Road
Lewes
BN8 5RR
United Kingdom
Your responsibilities
As well as those outlined above, and those required by law, by purchasing from our website you agree to the following responsibilities:
Returning Items to Us
You will be fully responsible for returning any items to us, including all postage and packaging costs involved. To ensure goods reach us you should use a recorded delivery service as we will only give refunds or exchanges for goods we actually receive.
Postage and Packaging Costs
You will also be responsible for all postage and packaging costs to send the replacement items to you for which you will have to pay for in advance.
Our right to refuse non-compliant returns
We reserve the right to refuse refunds or exchanges, or offer only a partial refund or exchange, on items that are received back damaged, soiled, incomplete or with missing or damaged packaging.
If you have any other questions
If you have any queries regarding returning or exchanging any items you have purchased from purchase which are not already answered above then please Contact Us.
Your statutory rights
Our returns policy does not affect your statutory rights.