Shipping and Stock
We appreciate you ordering from us and will fulfill your order as quickly as possible.
See feedback from customers who've placed orders with us over the years.
Our website is currently set up to accept orders from and ship to the following countries / regions / zones:
- Bosnia and Herzegovina
- Czech Republic
- Ireland (Irish Republic)
- Isle of Man
- Moldova, Republic of
- Netherlands (Holland)
- New Zealand
- North Macedonia
- Russia (Russian Federation)
- San Marino
- United Kingdom (UK)
- United States (USA)
Please ensure you select the correct country when entering your billing and shipping addresses for your order.
Country not listed?
If a country is not listed, this means our website is not currently set up to accept orders from or ship to there. If an order is placed through our website with the billing or shipping address not from one of the listed countries then this will fail mandatory payment fraud checks, we will have to cancel the order and your payment may be held by your bank.
If you know someone you can trust who lives in one of the listed countries, one solution is to ask them to place an order on your behalf. We send the order to them and they forward it on to you. We realise this isn't ideal, but it works! If this is not possible then email us with full details of what you wish to order from us, from the live products listed on our website, including your full billing and shipping address, and we will review this as soon as we can.
Our online shop displays the live stock information for all products using the following icons and labels:
|X in stock||In stock and ready to ship.|
|Available to ship X-Y weeks||Not in stock but available to purchase. The number of weeks indicates the estimated time the product will become available to ship to you. Once we have received your order we will contact the manufacturer to request your product. You will then be notified of the estimated delivery time once we have received this information from the manufacturer. Subject to manufacture availability and production times.|
|Pre-order, expected X||Not in stock but available to purchase as a pre-order product. A date displayed will indicate the expected time for the product to be available to ship to you. Subject to manufacture availability and production times.|
|Sold||Sold and will not be in stock in the future.|
|Unavailable||No longer available to purchase.|
When in stock, UK approx 2-5 workdays, other countries see shipping page
|Depending on the shipping method and destination country shipping times will vary. See the below section for more information.|
Billing & shipping name & address
Please ensure that you enter the correct billing and shipping name and address for your order otherwise it may fail our payment fraud checks, which could mean that your payment is held by your bank, and we may therefore have to cancel your order so that you can place a new order with all the correct details.
Order despatch & delivery times (general)
Your order will usually be despatched within 1-3 working days, if all items are in stock, but sometimes it may take longer. Please allow up to 28 days for delivery. Custom orders or specialist items may take longer.
If you have a special or urgent delivery requirements then please check with us before placing your order. We will always do our best to accommodate your requirements within reason but please understand that sometimes it may not be possible to get the item you want by your deadline date, especially if you've placed your order at the last minute or not allowed enough time. We recommend that to avoid disappointment you always place your order as soon as possible and allow as much time as possible for unforeseen delays.
For out of stock items we may deliver what we have in stock now and then send the out of stock item when it arrives. You may also be given a choice to change the out of stock item for another item (any difference in price will be payable or refundable) or to cancel your complete order with us and be refunded in full.
We can't of course be held responsible for delays on route (e.g. the postal or courier service). If there has been any postal strike action (or any other disruption which may affect postal or delivery services) recently there may be additional delivery delays, therefore your order may take longer than normal to reach the shipping address you specified. These delivery delays may continue for some time after postal strike action (or other disruption to postal or delivery services) has finished.
Most of our order deliveries are made using a signed-for service. This ensures a swifter, more reliable service to you, and we have proof that they have been delivered. Please ensure that someone will be present at the shipping address you specified to receive your parcel when it arrives. We cannot control the times at which deliveries will be made to the shipping address you specified. This is down to the postal or courier service making the delivery, which is totally outside of our control.
We use Royal Mail, Parcelforce Worldwide or other courier services for shipping orders within the UK.
Royal Mail say that for UK delivery of 1st Class mail they aim to deliver the next working day including Saturdays, but this is not guaranteed. Royal Mail say that: "Items sent by 1st or 2nd Class and Royal Mail Signed For are not classed as lost until 15 working days after the due date." This is of course totally outside of our control as the actual delivery is down to Royal Mail. See the Royal Mail website for more details.
For orders sent within the United Kingdom, UK Value Added Tax (VAT) is applicable. i.e. the customer is required to pay UK VAT on orders. For more info see the section on Value Added Tax (VAT) & customs charges.
International orders (non UK)
Our website is currently set up to accept orders from and ship to a limited number of countries / regions / zones. See the current list, and info for others, in the Countries section above.
We use Royal Mail, Parcelforce Worldwide or other courier services for shipping orders outside the UK.
For orders sent outside the United Kingdom, UK VAT is not applicable. The customer may however be required to pay any import duties and sales taxes (customs charges) which may be levied by the country's customs authorities once the shipment reaches their country. For more info see the section on Value Added Tax (VAT) & customs charges.
Actual shipping costs are calculated by the total weight of your order and your shipping address, and will be shown in the checkout before the payment stage. Therefore it's essential that you enter the correct shipping address for your order, including selecting the correct country, otherwise the shipping cost may be incorrect and we may have to cancel your order so that you can place a new order with the correct shipping address and country selected.
For environmental reasons, and to help keep shipping costs down, we generally use as much recycled packaging material (boxes, bags, wrapping, bubble wrap etc.) as possible. So if you receive your order in a used box or bag, or with used packaging inside, you can be happy to know that it's for the good of the environment and to save you money. If however you would like your order sent in a new box or bag then please specify this when placing your order and we will do our best to accommodate you. Rest assured that we will of course never use packaging that is dirty or odorous. We always pack every order carefully to prevent any damage to your goods in transit. If for any reason you are not happy with the way we've packaged your order then please do let us know, thank you.
Value Added Tax (VAT) & customs charges
All prices on our website include UK Value Added Tax (VAT) as standard. This is because the website does not know which country you wish to have your order shipped to until you confirm your shipping address, and assumes that you are within the United Kingdom by default.
For orders sent within the United Kingdom, UK VAT is applicable. i.e. the customer is required to pay UK VAT on orders.
For orders sent outside the United Kingdom, UK VAT is not applicable. The customer may however be required to pay any import duties and sales taxes (customs charges) which may be levied by the country's customs authorities once the shipment reaches their country.
If you wish for the correct prices to be shown i.e. with or without VAT then you will need to register with the site and give your correct shipping address.
Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the United Kingdom.
All deliveries sent with logos on as standard
As standard all packages and envelopes are sent with Flybubble logos on them. If you'd like your order to be sent without logos then please Contact Us to let us know after you place your order.
Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with Royal Mail or our couriers. As a guide for UK deliveries, if you haven't received your order within 3-4 days then please contact us.
For more information about our business hours see Contact Us.