Shipping and Stock Info
We appreciate you ordering from us and will fulfill your order as quickly as possible.
Read genuine Flybubble Customer Reviews.
Our website is currently set up to accept orders from and ship to the following countries / regions / zones:
- Bosnia and Herzegovina
- Czech Republic
- Hong Kong
- Ireland (Irish Republic)
- Isle of Man
- Moldova, Republic of
- Netherlands (Holland)
- New Zealand
- North Macedonia
- Russia (Russian Federation)
- San Marino
- United Arab Emirates
- United Kingdom (UK)
- United States (US)
Please ensure you select the correct country when entering your billing and shipping addresses for your order.
Country not listed?
If a country is not listed this means we are unable to accept orders or ship to that country for various reasons. We hope to be able to add more countries in future but cannot say when that will be.
Some products have futher shipping restrictions (for example products containing batteries cannot be shipped to Germany) of which you will be notified at checkout when you have specified your delivery address.
One solution customers have used is to ask someone who is not in any of the listed/restricted countries to place the order with us and forward it on.
Availability (stock info & expected time to ship)
Our online shop displays the live stock information for all products using the following icons and labels:
|X in stock||In stock and ready to ship.|
|Available to ship X-Y weeks||Not in stock but available to order. The number of weeks indicates the estimated time the product will become available to ship to you. Once we receive your order we'll contact the manufacturer to request your product. We'll notify you of the estimated delivery time once we have this info, subject to availability and production times.|
|Available as soon as possible|
Not in stock but available to order. We will ship to you as soon as possible but can't estimate when. Once we receive your order we'll contact the manufacturer to request your product. We'll notify you of the estimated delivery time once we receive this info, subject to availability and production times.
|Pre-order, expected X||Not in stock but available to pre-order. A date displayed indicates the expected time to be available to ship to you, subject to availability and production times. Email [email protected] to pre-order.|
|Price to be confirmed||Price not yet confirmed. Email [email protected] to pre-order.|
|Sold (or Out of stock)||Sold and will not be in stock in the future.|
|Unavailable||No longer available to order.|
When in stock, UK approx 2-5 workdays, other countries see shipping page
|Shipping times vary depending on destination country and other factors. See below for more info.|
Billing & shipping name & address
Please ensure that you enter the correct billing and shipping name and address for your order otherwise it may fail our payment fraud checks, which could mean that your payment is held by your bank, and we may therefore have to cancel your order so that you can place a new order with all the correct details.
Order despatch & delivery times (general)
Your order will usually be despatched within 1-3 working days, if all items are in stock, but sometimes it may take longer. Please allow up to 28 days for delivery. Custom orders or specialist items may take longer.
Special or urgent delivery requirements
If you have a special or urgent delivery requirements then please check with us before placing your order. We will always do our best to accommodate your requirements within reason but please understand that sometimes it may not be possible to get the item you want by your deadline date, especially if you've placed your order at the last minute or not allowed enough time. We recommend that to avoid disappointment you always place your order as soon as possible and allow as much time as possible for unforeseen delays.
Out of stock items
For out of stock items we may deliver what we have in stock now and then send the out of stock item when it arrives. You may also be given a choice to change the out of stock item for another item (any difference in price will be payable or refundable) or to cancel your complete order with us and be refunded in full.
Multiple stock locations
If your order contains items from multiple stock locations then these will be shipped to you separately.
You will receive separate tracking notifications for each shipment as it is processed.
Unexpected delays en route
We of course want you to be totally happy with our service and receive your order as soon as possible. We do all we can within reason to make this happen and are continually looking for better ways to serve you. However it is inevitable that some unexpected delays en route will happen e.g. unexpected shipping delays, customs delays, disruptive global events etc. We cannot of course be held responsible for these unexpected delays.
Any disruption affecting shipping logistics or customs is likely to result in delivery delays, meaning your order will take longer than expected to reach its destination. These delays may continue for some time after the disruption has ended whilst those involved in the supply chain catch up with inevitable backlogs.
We will of course do what we can to help (we want you to receive your order as soon as possible) however there is only so much we can do. Once we ship the order it's in the hands of the shipping company, who want to deliver your package to you as soon as possible, and customs offices, who are doing their duty.
From experience, nearly all orders will reach their desination within the expected time or without much delay. However occaisionally orders can be dealyed for extended periods, especially if the delivery address given was incorrect, incomplete or problematic. Very rarely, orders are returned to us after an extended dealy, mostly beacuse the delivery address given was incorrect, incomplete or problematic.
Deliveries using signed-for services
Most deliveries use a signed-for service, ensuring a swifter and more reliable service to you with proof of delivery.
Please ensure someone is present at the shipping address to receive your parcel when it arrives.
We cannot control delivery times, which are down to the shipping service making the delivery.
We use Royal Mail, Parcelforce Worldwide or other courier services for shipping orders within the UK.
Royal Mail say that for UK delivery of 1st Class mail they aim to deliver the next working day including Saturdays, but this is not guaranteed. Royal Mail say that: "Items sent by 1st or 2nd Class and Royal Mail Signed For are not classed as lost until 15 working days after the due date." This is of course totally outside of our control as the actual delivery is down to Royal Mail. See the Royal Mail website for more details.
Also see section: Prices, currencies, VAT & customs charges.
International orders (non UK)
Our website is currently set up to accept orders from and ship to a limited number of countries. See the current list in the Countries section above.
We use Royal Mail, Parcelforce Worldwide or other courier services for shipping orders outside the UK.
Also see section: Prices, currencies, VAT & customs charges.
Actual shipping costs are calculated by the total order and your shipping address, and will be shown in the checkout before the payment stage.
Therefore it is essential that you enter the correct shipping address for your order, including selecting the correct country, otherwise we may have to cancel your order so that you can place a new order with the correct shipping address and country selected.
We pack every order carefully to prevent any damage to your goods in transit.
For environmental reasons, and to help keep shipping costs down, we generally use as much recycled packaging material (boxes, bags, wrapping, bubble wrap etc) as possible. So if you receive your order in a used box or bag, or with used packaging inside, you can be happy to know that it's for the good of the environment and to save you money. If however you would like your order sent in a new box or bag then please specify this when placing your order and we will do our best to accommodate you. Rest assured that we will of course never use packaging that is dirty or odorous.
If for any reason you are not happy with the way we've packaged your order then please do let us know, thank you.
Prices, currencies, VAT & customs charges
Prices in £ British Pounds Sterling (GBP)
All prices are shown in £ British Pounds Sterling (GBP). For other currencies use an online currency converter.
Prices include UK VAT as standard
All prices include UK Value Added Tax (VAT) as standard. This is because the website does not know which country you wish to have your order shipped to until you confirm your shipping address in the checkout, and assumes that you are within the United Kingdom by default.
If you wish for the prices to be shown without VAT as you browse our website, you will need to register with the site and give a shipping address outside the UK.
Orders sent within the UK
For all orders sent within the United Kingdom, UK VAT is applicable i.e. the customer is required to pay UK VAT on orders.
The UK VAT rule is based on where the order is sent, not the billing address or where you live.
Orders sent outside the UK
For orders sent outside the United Kingdom, UK VAT is not applicable. The customer may however be required to pay any local import duties and sales taxes (customs charges) which may be levied by the country's customs authorities once the shipment reaches their country.
For questions relating to your country's customs regulations, taxes etc you will need to check official government websites for your country.
The SimplyDuty website offers a tool to calculate import duty and taxes for hundreds of destinations worldwide.
Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the United Kingdom.
All deliveries sent with logos on as standard
As standard all packages and envelopes are sent with Flybubble logos on them. If you'd like your order to be sent without logos then please Contact Us to let us know after you place your order.
Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with Royal Mail or our couriers. As a guide for UK deliveries, if you haven't received your order within 3-4 days then please contact us.
For more information about our business hours see Contact Us.